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Terms and Conditions

Home > Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Ayurvedaheaven trading name for NATURALCUPPA LTD ' or 'us' or 'we' refers to the owner of the website whose registered office is 28 Florian Avenue ,Sutton UK SM1 3QH The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
    • Name
    • Email Address
    • Phone Number
    • Location/Address
    • Age
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

1. Offer and Acceptance

By ordering a product on the Website, Buyer shall be deemed to have made an offer to buy the specified product from Ayurveda Heaven pursuant to this Agreement. The acceptance and fulfilment by Ayurveda Heaven of any order placed on the Website is subject to Buyer's acceptance of all of the terms of this Agreement.

2. Prices, Availability and Taxes

The prices of products are in Great Britain Pounds sterling (GBP).

Prices of product on the Website are subject to change at any time without notice.

All products may not be available in all areas.Product availability is subject to change at any time and Ayurveda Heaven trading name for Naturalcuppa ltd makes no representations of warranties regarding product availability. All applicable taxes and other charges will be added to the purchase price.

3. Payment

The price of the products will be the price quoted on the website at the time that we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery.

Payment on this website can be made by credit, debit card or Buyer may use Paypal.Payments made via PayPal will be charged according to the service providers’ terms.

Entering your Bank card information at Ayurveda Heaven online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality

If Buyer fails to pay for any products received, Ayurveda Heaven shall have the right, in addition to other remedies, to suspend or cancel further deliveries, and to proceed in any court of proper jurisdiction against Buyer for all amounts due to Ayurveda Heaven including, but not limited to, legal fees, costs and interest.

If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.

4. Store Name

  • Your purchases will appear as "Ayurveda Heaven" trading name for NATURALCUPPA LTD on your Bank card statement.
  • Ayurveda Heaven may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Ayurveda Heaven, our users, or others.
  • We collect no other personal information about you other than what you provide during the checkout process.


We will organise the delivery of any products you order from Ayurvedaheaven to the address you specify at the checkout process. The address you specify should be the registered card address.

Ayurveda Heaven will ship products using the shipping method selected by Buyer on the Website. We will endeavour to let you know of any changes or special requirements.

All orders placed before 6.00pm London (UK) time) are processed overnight and dispatched the next working day.Please note that this means orders placed on a weekend will not be despatched until the following Monday or next working day in the case of national / bank-holidays.

Ayurveda Heaven shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay, or damage or non-delivery of products.

While we take care to ensure our products arrive with you safely, we cannot accept responsibility for any damage or breakages that happen once the package has left our premises.

Buyer shall be responsible for all shipping charges unless you are qualified under one of our promotional offers which is subjected to change at any time without prior notice.

6. Returns, Changes and Cancellation

Every effort has been made to ensure that the products we sell are of the highest quality and responsibly sourced. Because of this, we are confident that the quality of our products will speak for itself. 

If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products.

We will accept returns and offer a full refund, providing:

  • The product is returned within 14 days
  • The product is intact, unopened and unused

Once an order is placed, it is possible to amend or cancel your order up to the time of dispatch of the goods. The time of dispatch is the time that the goods actually leave our order centre. Once the goods have been dispatched, we regret that we cannot accept any order amendment or cancellation.

7. Disclaimer of Warranties


Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Ayurveda Heaven.

8. Limitation of Claims

Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within thirty (30) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer's failure to give Ayurveda Heaven, written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall Buyer commence any action against Ayurveda Heaven, related to products sold to Buyer through the Website later than one year after receipt of the product giving rise to such action.


No waiver by either party of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein. Nothing contained herein shall limit the remedies of Ayurveda Heaven the event of Buyer's breach of this Agreement.

  • All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered "writings" for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be deemed given when delivered to or deposited in the Royal Mail, first class, postage prepaid, and, if to Buyer, sent to the address identified by Buyer when registering to purchase products through the Website and, if to NATURALCUPPA LTD, 28 Florian Avenue, Sutton, SM1 3QH, Surrey, UK.
  • If any terms and conditions herein are held to be invalid or unenforceable, such holding shall not affect the validity or enforceability of any other term or condition herein.
  • These Terms and Conditions shall be governed by and construed under the laws of the UK, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to this Agreement must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the courts of UK. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.

Medical Disclaimer

The sole purpose of this information on websute is to provide information about the tradition of ayurveda. This information is not intended for use in the diagnosis, treatment, cure or prevention of any disease.

We strongly recommend that You must not rely on the information on our website as an alternative to medical advice and if any condition persists that you seek the advice of a qualified health professional.

If you are seeking the medical advice of a trained ayurvedic expert, call or e-mail us for the number of a physician in your area.

Special care should be taken when treating children, in pregnancy or for any ongoing disease and we recommend that you seek the advice of a qualified health professional in these cases.

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